Privacy Policy

OSET Bikes Ltd is registered with the Information Commissioner Office (ICO). Our ICO registration number is: ZA381186 

What information do we collect about you?

We collect information about you when you register with us, sign up to our newsletters or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your transaction and, if you agree, to email you about other products and services we think may be of interest to you direct from ourselves.

We may use your information collected from the website to personalise your repeat visits to our website. We will not pass on your personal information, for marketing purposes, to anyone outside of the OSET Bikes Ltd.

Legal basis for use of your data and third-party sharing

We are allowed to use your data only if we have proper reason to do so such as:

  • to fulfil a contract, we have with you
  • when it is our legitimate interest
  • when you consent to us using your data
  • to comply with the law: to prevent crime, investigate or report fraud, terrorism, misrepresentation or security incidents

Who we share your information with

We will not share your data with any third parties or companies without your express permission to do so.


We would like to send you information about products and services of ours which may be of interest to you. By providing your details and opting in to marketing communications you have consented to receive our marketing, you may opt out later at any time. You have a right at any time to stop us from contacting you for marketing purposes or the right to request us to delete your data from our records. If you no longer wish to be contacted for marketing purposes or to request your data to be erased from our system, please click here or email us at

Your rights to data protection

Right of access - if you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “how to contact us” heading below or email us at

Right to rectification - to obtain rectification without undue delay of inaccurate personal data we may process about you. for example, to have your address corrected. you can do so at any time by contacting us using the contact details provided under the “how to contact us” heading below.

Right to object or restrict use - you can object to processing of your personal information, ask us to restrict processing of your personal information if you feel it is not for legitimate purposes. again, you can exercise these rights by contacting us using the contact details provided under the “how to contact us” heading below or email us at

Right to opt-out - you have the right to opt-out of marketing communications we send you at any time.  We do not use profiling or automated decision making on personal data from website visits. if we do in the future, we will ask your permission first. You can exercise right to opt-out at any time by clicking on the “unsubscribe” link in the marketing e-mails we send you.  To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “how to contact us” heading below. you can also opt out of any automated decision making we may use on our website.

Right to withdraw permission - similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. you can do so at any time by contacting us using the contact details provided under the “how to contact us” heading below or email us at

Right to be removed or forgotten – you can ask us to erase personal information about you on certain grounds. for example, where you may have entered a competition and that competition is over, you may request we delete all information on you. Again, you can do so at any time by contacting us using the contact details provided under the “how to contact us” heading below.

Right to portability - this is your right to receive personal information concerning you from us in a structured, commonly-used and machine-readable format and to transmit that information to another organisation, if we have your consent to do so and the processing is carried out by automated means.

Right to complain - you have the right to complain to a data protection authority about our collection and use of your personal information.  for more information, please contact the information commissioner’s office (ico) at

OSET Bikes responds to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection law access to your information

You have the right to request a copy of the information that we hold about you. if you would like a copy of some or all of your personal information, please email or write to us see contact details below) or email us at We will not charge you for this service.

Security of your data

At OSET Bikes Ltd we use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.  We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification; and;
  • unlawful destruction or accidental loss.

All our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of the website and those that contact us by telephone, mobile, email or personally at one of our offices.

Timescales and obligations for holding your data

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with information or a service you have requested or to comply with applicable legal requirements).

Deletion and destruction of your data

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Cookies and similar tracking technology

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity. for further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

Our website may contain links to third party website and services. please remember that when you use a link to go from our website to another website or you request a service from a third party, this privacy policy no longer applies.

Your browsing and interaction on any other website, or your dealings with any other third party service provider, is subject to that website's or third party service provider's own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties and we encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

Other websites

Our website contains links to other websites. this privacy policy only applies to OSET Bike’s website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this, our website or via this publication. this privacy policy was last updated on 24th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or personal information we hold on you.

You can email us at:

Our address: Units 5-6 Highfield Business Park, Sidney Little Road, St. Leonards-On-Sea, England, TN38 9UB.

Phone: 01424 211804